Answer: Because people are paid the same no matter if customers are happy or not.

Rants

Why is using a TRICARE account any more difficult than using an Amazon account?

I have been able to set up myAuth 2FA with my email. Elsewhere on the web, I run into 2FA and it works well. Send a code to email, enter that code for login. You are done.

myAuth requires a complicated password (expires every 60 days) in order to make use of 2FA? WTF?

Why require a separate and complicated password with 2FA?

6 numbers win $1,000,000 in a lottery game but TRICARE/myAuth requires maybe the most complicated password login protocols on the web and your password is only good for 60 days?

Why does the US Dept. of Defense make the use of web pages much more difficult than the 2025 version of online banking, having an Amazon account, or renewing a passport?

Recently renewed a passport on the web. No hassles. They did not seem to care what browser I was using. All went well.

Same federal government that makes TRICARE very tricky to work with on the web.

 

Pick a decade anytime after the war in Vietnam. No matter what political party or personality is in the White House, Uncle Sam struggles to get veterans health care to work properly. Moms, Dads, Grandparents, and young people have access to this info.

Now this:

What Others Are Saying

Below was posted two years back, but I am running into the same frustrations this week- even with myAuth 2FA.

Satisfying DS logon password requirements- impossible?!

My TRICARE concerns:

Make it easy to pay the annual fee.

Allow people to opt in for a mailed statement if requested.

How do I get a TRICARE statement that shows my deductible and how much has been used?

How do I get a TRICARE statement that shows my co-pays, shows when I last paid my annual fee etc.

Make a TRICARE account just as easy to use as my local PUD account.

I always want the option to see a written statement.

No money should change hands/go to TRICARE without a written or emailed invoice.

TRICARE does not send out a bill. TRICARE wants you to set up an automatic payroll allotment. No, thank you.

I have been paying bills for decades. I have never used a payroll allotment or a credit card subscription to pay recurring bills-still don’t want to. This ongoing clusterfuck with TRICARE is a very good example of why.

My local PUD mails out a statement each month. I could call them if I need to, but I never have a need. The PUD offers multiple payment options. Pick whatever one is best for you.

The PUD does not care about my user name and password. I need none of that to happily use their services for years on end.

 

Related:

TRICARE – DS Logon Account Rants

 

 

 

 

 

 

Photo at top of page:

Symbol of Support The Troops nonsense rolled out for federal holidays.

Post-Vietnam guilt

The guilt doesn’t seem to work towards staying out of undeclared/unwon wars or managing federal contracts related to TRICARE.

A giant flag ritual at the next ball game will make it all good.